1. Privacy Policy

BrewBean Coffee Roasters (“BrewBean”, “we”, “us” or “our”) is an Australian specialty coffee roaster based in Darlinghurst, Sydney NSW. We roast in small batches and deliver on your schedule, and we are equally committed to respecting and protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to our website, online store, subscription services and any other interactions you have with BrewBean in Australia. By using our site or providing your personal information to us, you agree to this Privacy Policy.

1.1 What information we collect

The types of personal information we collect about you will depend on how you interact with us. Typically, this may include:

• Contact details such as your name, email address and phone number.
• Delivery and billing details such as your delivery address and, where relevant, billing address.
• Order and account details, including products you purchase (for example, beans, ground coffee, capsules, equipment, subscriptions and gifts), your delivery preferences, and your order history.
• Payment information such as card details, which are processed securely by our third-party payment providers. We do not store your full payment card details on our systems.
• Website and browsing information, including pages viewed, items added to cart, referral source and approximate location, collected via cookies and similar technologies.
• Communications with us, such as messages submitted through contact forms, email enquiries, reviews or feedback.

1.2 How we collect personal information

We collect personal information in a number of ways, including:

• Directly from you when you place an order at checkout, create an account, purchase a subscription, sign up to our newsletter, enter a promotion, complete a survey, submit a contact form, or otherwise communicate with us.
• Automatically when you use our website, through cookies and similar technologies that collect information about your browsing behaviour and device. This may include analytics tools that help us understand how visitors use our site.
• From third parties in limited circumstances, such as payment processors confirming that a payment has been approved, or delivery partners providing tracking or delivery updates.

1.3 Why we collect and use personal information

We collect, hold and use your personal information for purposes connected with our business operations, including to:

• Process and fulfil your orders, including arranging delivery of your small-batch roasted coffee and related products.
• Set up, manage and support your BrewBean account and any ongoing subscriptions, including flexible delivery scheduling.
• Communicate with you about your orders, deliveries, account, or any questions you submit to us.
• Provide customer support and handle returns, refunds or other requests.
• Send you marketing and promotional communications about BrewBean, including new releases, offers, subscription updates and news about our specialty coffee, where you have provided your consent or where otherwise permitted by law.
• Operate, maintain and improve our website, online store and user experience, including understanding how visitors use our site and which products and content are most relevant.
• Perform business administration, reporting, fraud detection and prevention, and comply with our legal and regulatory obligations.

If we collect personal information for a purpose not listed above, we will generally explain this to you at the time of collection or as otherwise required by the APPs.

1.4 Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary for our operations, including to:

• Payment processors who securely process your payments on our behalf.
• Shipping and delivery partners who help us deliver your orders to you.
• Technical and service providers who support our website, online store, email communications, analytics and other business systems.
• Professional advisors such as accountants, lawyers or auditors, where required for their services to us.

We will not sell your personal information to third parties.

We may also disclose your personal information where required or authorised by law, including to government and regulatory bodies, or where we reasonably believe it is necessary to protect the rights, property or safety of BrewBean, our customers or the public.

1.5 Marketing communications

We enjoy sharing what is new in our roastery, from fresh specialty coffee releases to subscription offers and equipment updates. We may send you marketing communications by email, SMS or other channels about our products, services and promotions where you have opted in or where otherwise permitted by law.

You can opt out of receiving marketing communications from us at any time by using the “unsubscribe” link in our emails or by contacting us using the details set out below. Even if you opt out of marketing, we may still contact you with essential service messages relating to your orders, account or subscriptions.

1.6 Access to and correction of personal information

You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading, in accordance with Australian Privacy Principles 12 and 13.

To request access or correction, please contact us using the details below and provide sufficient information for us to verify your identity and locate your information. We will respond to your request within a reasonable time. In limited circumstances, we may need to refuse access or correction as permitted by the APPs. If we do so, we will explain the reasons for our decision.

1.7 Data security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include using secure servers, encryption, access controls, staff training and regular review of our security practices.

While we use commercially reasonable efforts to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information consistent with legal requirements and industry best practice for businesses of our size.

1.8 Cookies and website analytics

Our website uses cookies and similar technologies to help us provide a smooth, reliable experience. Cookies are small data files placed on your device that can remember your actions and preferences over time.

We use cookies for purposes such as keeping your cart items, enabling account login, remembering your preferences, and understanding how visitors use our site so we can improve our range, content and the way we present our small-batch roasted coffee and flexible delivery options.

You can choose to block or delete cookies through your browser settings. If you do so, some features of our website may not function as intended, and your experience may be less personalised.

1.9 Privacy complaints

If you have concerns about how we have handled your personal information, or believe we have breached the Australian Privacy Principles, please contact us using the details below and provide as much information as possible about your concerns.

We take privacy concerns seriously and will investigate your complaint and respond to you within a reasonable period of time. We will work with you to resolve your concerns fairly and promptly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). For more information, visit www.oaic.gov.au or contact the OAIC directly.

1.10 Contact for privacy matters

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to request access, correction or make a complaint, please contact us at:

Email: hello@brewbeancoffee.com.au

1.11 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations or legal obligations. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Last updated: August 2026